Get Care When You Need It

Are patients avoiding the hospital or their doctor’s office when they need care because of anxiety about COVID-19? That may be the case, according to Rajesh Govindaiah, MD, senior vice president and chief medical officer for Memorial Health System.

“We know that some patients are afraid to go to their doctor or to the hospital because of concerns about COVID-19.  They urgently need medical care but wait at home, and when they do come in, they are extremely ill. All of this could have been avoided if they sought care earlier,” said Dr. Govindaiah. “We want the community to know we are here for you, and that we can safely provide the care you need when you need it.”

Patients can also call their primary care physicians and specialists to schedule in-person appointments or to discuss their needs by phone. Patients can now schedule two-way video telehealth appointments with our Memorial Physician Services providers by calling 217-788-3948.

“Some patients need to be seen regularly for existing conditions and should not hesitate to keep those appointments,” said Dr. Govindaiah. “We are screening everyone at all of our care locations in order to ensure your safety and the safety of our colleagues.”

In addition, MemorialNow virtual care is available for free during the COVID-19 pandemic as well as a free Emotional Support Line offered by Memorial Behavioral Health at 217-588-5509.

“Above all, if you are having a medical emergency, go to your nearest emergency room or call 9-1-1. We have precautions in place to keep patients and colleagues safe. Be confident that we are here to care for you throughout this crisis,” said Dr. Govindaiah,

COVID-19 Information

Read the latest COVID-19 information and updates at

Related Articles

Embrace Sleep during Stressful Times
Speak Up: Why Advance Care Planning is Critical
Create Your “New Normal”