Help Is Just Three Numbers Away: Call or Text 988

When someone is experiencing a mental health crisis, knowing where to turn can make all the difference. The 988 Suicide & Crisis Lifeline provides immediate access to trained crisis counselors who offer free, confidential support 24 hours a day, seven days a week. People can call or text 988 for themselves or if they are concerned about a loved one who may need help.

Since launching nationwide, 988 has strengthened access to mental health crisis support by connecting people with compassionate care when they need it most.

The service has often been compared to a “911 for mental health” providing a simple, easy-to-remember number for anyone experiencing emotional distress, suicidal thoughts or a mental health crisis.

What Happens When You Call or Text 988?

• You are connected with a trained crisis counselor.
• The counselor listens, provides support and helps determine the best next steps.
• Resources and referrals may be provided based on your needs.
• Support is free, confidential and available around the clock.

When Should You Reach Out?

You do not have to wait for a crisis to become overwhelming before seeking help. Memorial Behavioral Health encourages people to seek support as soon as symptoms begin interfering with daily life. Early intervention can improve outcomes and help prevent thoughts of self-harm or suicide.

Memorial Behavioral Health’s Mobile Crisis Response team is available 24/7 at 217-788-7070. They can provide support over the phone or come to you to provide assistance in person. You can also contact the 988 Suicide and Crisis Lifeline 24/7 by calling or texting 988 or via chat online. This service is free, confidential and available nationwide.

Where to Find Help

Memorial Behavioral Health also offers walk-in intake services for anyone interested in seeking help. You or a loved one can walk into our Springfield office Monday through Friday from 8:30 a.m. to 4 p.m. and speak with an intake specialist about what services would be best for you. If a telehealth appointment is more convenient, call our office at 217-525-1064 to set up an intake appointment.